Expéditions & Retours

VOTRE COMMANDE

Orders can be placed through our website, over the telephone. We aim to process (dispatch) all orders within 24 hours providing the chosen quantities are for full boxes.

Any Order which does not comply with our requirement is in danger of suffering a delayed turnaround. Occasionally, during extremely busy periods, we may take 48 hours. Speed of service is one of our main priorities so if for any reason you have not received any status update within this time period, please get in touch. As great as technology is, sometimes notifications and emails lose their way! 

EXPEDITIONS DES PRODUITS

All goods are signed for on delivery and we ask that you check your goods on receipt. Should a consignment arrive damaged, we ask you write it on the CMR and contact us with the appropriate "Claim Form" ask it to be returned to Rainbow Dust Colours. If you sign for a damaged consignment, you are accepting the goods arriving in an acceptable state.Any order discrepancies must be notified to Renshaw Europe within 48 hours. You can do this by contacting us on +32 (0) 2669 0730, or simply emailing Orders@renshaweurope.com

RETOURS

We are dealing with food stuffs and food contact products, we do not accept any returns. By not accepting returns, we have 100% traceability of our products and can supply them to our customers knowing they are untampered and safe. Because of this, please ensure you do not make any mistakes when ordering. Once an order is shipped, it is on a one way journey.